|
Customer Service Module
Use
the same data from the Sales Module
Integrate both departments into one
Unify your companies data base
Track Incidents and Client Calls
Track Product Returns and Repairs
Most Common Problem Reporting
Share Technical Problem and Resolutions
Color Coded Incident Tracking
Track 4 hour Response Times and Call durations
Warranty Tracking with serialized kitting
Service Reports
Benefits:
Shares Sales/Orders/Customer Service Data
Sales knows about problems before they get big
Customize Incident and RMA Forms
Techs start sharing solutions
Departments start working together
Production has quantifiable data about field problems
Serial Number Tracking
Makes selling support services much easier to track
Track Product returns outside of Accounts Receivable
|
